Contact Us

Questions, problems or ideas for OnMyLead go straight to the team at RUS Offroad. A real person reads every message.

Send a Message From the App

1. Go to the You tab.
2. Under Help, tap Contact Us.
3. Under What's It About?, pick a topic:
   • Something Isn't Working
   • Feature Request
   • Billing and Pro
   • Account and Sign-In
   • Safety or a Rider
   • General Feedback
   • Something Else
4. Check Your Name (optional) and Your Email. If you're signed in, they're filled in for you.
5. Write Your Message. The hint under the box suggests what to include for your topic.
6. Tap Send Message.

You'll see Message Sent. We reply to the email you gave, usually within a day.

Send a Message From the Website

Go to onmylead.com/contact. The same form works there, and you don't need to sign in.

Email Us

You can also email [email protected].

Tips for a Quick Answer

• Something Isn't Working: tell us what you tapped, what happened and what you expected. The ride name helps if it's about a ride.
• Billing and Pro: purchases are billed by Apple, and refunds go through reportaproblem.apple.com. We're still glad to help.

On Android, the hint says purchases are billed by Google Play, with refunds through your Google Play order history.

• Account and Sign-In: if you sign in with a different email than the one on the form, tell us which.
• Safety or a Rider: to report a rider, you can also press and hold their message in a ride. See Report or Block a Rider.

Help and Support Page

Under Help on the You tab, Help and Support has short answers to common questions about joining rides, location and battery, Pro, blocking and deleting your account.

In the Android app, those answers give the Android steps where they differ, such as allowing location While Using the App.